Shipping policy
This shipping policy contains information regarding order processing, shipping, tracking, and delivery (or non-delivery). By purchasing from Midnight Made®, you agree to our policies.
PROCESSING AND SHIPPING FOR PHYSICAL ITEMS
All of our products are made to order (not pre-made in stock) and individually printed, so they take some time to print and ship. Processing + Shipping = Total turnaround time of 7-14 business days (sometimes LONGER AROUND HOLIDAYS). We CANNOT offer rush processing at this time. We CAN offer priority mail shipping for some items. If it is available, you will see it as an option during checkout.
PLEASE NOTE: Priority Mail is charged PER ITEM. Choosing priority mail DOES NOT mean your items will be printed faster. Priority Mail only means that after your items are printed, packaged, and shipped, they will generally (not guaranteed) be delivered to USA locations within 3 business days.
PROCESSING AND SHIPPING FOR PRINTALBES AND OTHER DIGITAL DOWNLOAD ITEMS
No physical item will be sent to you. After purchasing, you will be able to instantly access and download your files. The files are yours to keep forever – just make sure you download and save them to your computer within 30 days of purchase before the link expires. You can print them at home or with a printing service, like an office supply store. Keep in mind - due to screen differences, actual colors may vary slightly from screen to screen and printer to printer. The images on the listings are samples or mockups.
TRACKING FOR PHYSICAL ITEMS
Once you receive your shipping confirmation email, you can enter your tracking number on the following websites. If you ordered multiple items in 1 order, sometimes they ship separately, and you will receive multiple tracking numbers.
USPS:
https://tools.usps.com/go/TrackConfirmAction
UPS:
DHL:
https://webtrack.dhlglobalmail.com
Almost all of our packages are delivered by the US Postal Service (USPS), but some of our packages start with DHL Ecommerce or UPS shipping first. If USPS tracking shows “pre-transit,” “pre-shipment,” “currently awaiting package,” or “on its way to USPS,” it just means your package is still in transit with DHL or UPS first and has not been transferred to USPS for final delivery yet. Sometimes tracking updates are delayed, especially around holidays. Check again in a few days. If you still don't see any updates or haven't received your package, please contact us.
DELIVERY (OR NON-DELIVERY)
Refer to your tracking to check the status of your package – where/when it was last scanned and where/when it was delivered (if it was already delivered).
If you have not received your package, check your shipping address first. If it is wrong, please understand we cannot send replacements or issue refunds for items that did not get delivered correctly due to wrong, incomplete, or non-working/expired forwarding addresses. If we (or our production partner) receive your package returned to us, we can re-ship it to you for a re-ship fee. This fee covers the actual cost of re-shipping as well as any additional processing fees we may be charged (by our selling platform and/or our production partner) to re-ship this item. If we (or our production partner) do not receive your package returned to us, you can re-purchase the item.
If your address is correct and tracking does not show delivered, please allow 21 days (from your order date) to receive your item. If it has been longer than 21 days, please contact us.
If your address is correct and tracking shows delivered, check with your household members, neighbors, rental manager, and local carrier. If you and your carrier cannot find the package, please contact us.
You must contact us within 30 days of your order date to be eligible for a replacement or refund.
Please contact us if you have any questions or concerns regarding our shipping policy.